Complaints Procedure
I hope you never need this page, but if something about our work together has not felt right, here is how to raise it.
Talk to me first
Most concerns are best raised directly. You can get in touch or call 07470 514551, and I will do my best to understand what has happened and put it right.
BACP
I am an accredited member of the British Association for Counselling and Psychotherapy (BACP), registration number 217377, and bound by their Ethical Framework. If a concern cannot be resolved directly, you can raise a complaint with BACP through their professional conduct procedure.
NCPS
I am also an Accredited Professional Registrant with the National Counselling and Psychotherapy Society (NCPS). Their complaints and concerns procedure is a further external route.
What to expect
Both BACP and NCPS have their own published processes and timescales, set out on their respective websites. I will cooperate fully with either process if a complaint is raised.